Shipping and Delivery Policy

Last updated: 29 May 2024.

Overview


• Our goal is for you to be 100% satisfied. So satisfied that you recommend us to your friends and family.
• If you are not totally satisfied with your delivery, talk to us, tell us why and we will use the opportunity to exceed your expectations. You deserve only the best.
• We aim to ship orders on the same day of receiving the order payments.
• Please note all orders placed after 13h00 will only be processed on the following business day.
• Delivery to main centres/larger cities takes approximately 2-3 working days from date of dispatch.
• Delivery to outlying towns/smaller cities may take approximately 3-4 working days from date of dispatch.
  
  Dispatch time
  
  
• We aim to dispatch orders within 1 working day upon receipt of payment of order.
• Our warehouse operates Monday - Friday 08:00 – 16:00, except on public holidays at which time the warehouse will be closed.
• We endeavour to take all necessary steps to ensure shipment delays will be kept to a minimum.
  
  Change of delivery address
  
  
• For change of delivery address, we can only change the address before the order has been shipped. Please contact your sales representative to arrange a change of delivery address.
• If an order has already been shipped to an incorrect address, the collection and re-delivery fee will be charged to the customer’s account.
  
  Items out of stock
  
  
• Should items ordered be out of stock, we will fulfil the available products on your order to you. Once stock has been replenished, the backorder will be sent to you. Our logistics team will notify you accordingly.
  
  Delivery time exceeded
  
  
• If delivery time has exceeded the forecasted time, please contact us so that we can investigate.
  
  Tracking notifications
  
  
• Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the courier.
  
  Parcels damaged in transit
  
  
• If you find a parcel is damaged in-transit, please reject the parcel from the courier and get in touch with our customer service department. If the parcel has been delivered without you being present, please contact [email protected] to review possible options. This needs to be done within 24 hours from time of the delivery.