Treatment Refund Policy

    Last updated: 29 May 2024.

    Overview

  • At Beautitudo (Pty) LTD we place a high emphasis on the privacy of the personal information of our clients and therapists.
  • We acknowledge the importance of ensuring that your personal information is handled with care. 
  • The compliance with the Protection of Personal Information Act 4 of 2013 (POPIA) means that Beautitudo (Pty) LTD will be required to obtain your consent for being part of our database and mailing list.
  • As such, you are herewith notified that you are entitled to refuse such consent, and you may exercise such a right by notifying Beautitudo (Pty) LTD now, or at any time in the future, that you no longer wish to be listed on our database.
  • Should you elect not to respond, it will be accepted that you have consented to be a part of this database; and you acknowledge awareness that your personal information (name and email address) may, at times, be noticeable to other persons, in certain correspondence relating to the products we offer and the activities you are participating in.
  • Be aware that when you engage with Beautitudo (Pty) LTD, whether it be face-to-face with any of our representatives, or via a digital interface such as email, website, online shopping, or mobile application, you may be required to provide us with your personal information.
  • Acknowledging that you are a willing member of our database, we have a lawful justification for processing your personal information as we are required to use it to service you as a valued client.

    The type of personal information we collect

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  • Beautitudo (Pty) LTD may process different kinds of personal data about you which we have grouped together as follows: ​
  • Identity Data which includes information concerning your name, username or similar identifier, marital status, age, date of birth, gender, identity number, medical information.
  • Contact Data which includes billing addresses, delivery addresses, email addresses and telephone numbers.
  • Financial Data which may include bank account and payment card details.
  • Transaction Data which includes details about payments to and from you.
  • Service Data which includes information concerning your interactions with Camelot Spa.
  • Security Data which may include records of your access to our facilities.
  • Technical Data which includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Website.
  • Usage Data which includes information about how you use our website, products and services; and
  • Marketing and Communications Data which includes your preferences in receiving marketing from us and your communication preferences. You may opt-out of receiving direct marketing communications from us at any time by requesting us (in the manner set out in this policy) to desist from initiating any direct marketing to you. ​
  • If any information you provide to us contains the processing of personal information of a minor, this processing of personal information of may only be carried out with the prior consent of the competent person such as a parent or legal guardian, unless lawful basis exists allowing us to process such information without the consent.

    What do we do with your personal information


  • Beautitudo (Pty) LTD only uses the personal information you provide to us for purposes relating to our legitimate business operations, and to comply with our obligations towards you as a client.
  • Some of the purposes for which we process your personal information include: Maintaining your records, Administering payments, Providing or managing any information, products and / or services requested by you, Establishing your needs and preferences in relation to the products and / or services we provide, Helping us identify you when you contact us, Facilitating the delivery of products and / or services to you, For general administration and / or marketing purposes, To verify your membership and standing qualifications with SAAHSP and other relevant industry associations.
  • Beautitudo (Pty) LTD may be required to share your personal information with our suppliers, service providers and business partners to ensure seamless service delivery to you. Our service providers, suppliers and business partners are legally bound to keep your personal information secure and confidential, and to exclusively use it for purposes which they have been contracted for.

    General provisions

  • If there are any changes to your contact details, we request that you please update this information by emailing [email protected] or [email protected]. We continue to implement reasonable security measures and protocols to protect the personal information we hold. As you will appreciate, no security system is infallible.
  • Accordingly, we request that if you suspect that there has been an information security breach, you should notify us immediately so that we can take appropriate action.
  • Each member of our databases is equally bound by POPIA to protect the personal information of other persons.  Abuse of being part of our database (forwarding unwarranted advertisements, sharing data, and generally disclosing personal details), will be met with immediate removal. In such instances, Beautitudo (Pty) LTD reserves the right to legal sanction or facilitation of such.
  • Should you have any queries or wish to opt-out of receiving direct marketing communications from us, please do not hesitate to email us on [email protected] or [email protected]. We respect the privacy of all visitors to our websites. You may use the websites without providing any personal information. However, so that we can regularly assess and improve the site, we collect information on the number of visits to the site, pages viewed, etc.